Emails From The Platform

Email Delivery

The CyberPilot App sends emails via MailGun. Emails sent from the platform comply with SPF, DKIM, and DMARC and are sent from servers in Europe.

Now, here are samples of emails sent from our platform.

Overview of emails

Welcome email
Training enrollment email
Training reminder email
Manager report email
Security culture survey email
Security culture survey reminder email
Domain verification email
User reactivation email
Phishing whitelisting confirmation email
Phishing simulation reminder email
Phishing simulation complete email

Welcome email

We send new users welcome emails when their first training has been enrolled.

That way, your users will always have something to look at when they log in to the platform for the first time.

Here's what the welcome email looks like if you don't use SSO (single sign-on):

Here's what the welcome email looks like if you use SSO:

Training enrollment email

When a new training has been enrolled to a user, they will receive an email from the platform letting them know.

If many trainings have been enrolled to the user at once, the user will only get one email with all the content listed.

Here's what the enrollment email looks like if you don't have training due dates:

Here's what the enrollment email looks like if you have training due dates:

Training reminder email

Users will automatically receive an email from the platform every seven days reminding them to take their unfinished awareness training.

If the user has more than one outstanding training, they will receive one email that lists all their incomplete training.

Here's what the reminder email looks like if you don't have training due dates:

If you have set training due dates, each training will include the due date (or number of days overdue).

Here's what the reminder email looks like if you have training due dates:

Manager report - users with overdue training email

If you have turned on the manager report email feature, managers in your organization will receive this email weekly/monthly, that lists which of their users have overdue training.

Security Culture survey email

When a security culture survey has been sent to your users, they will get an email that looks like this:

Security Culture survey reminder

A reminder email will be sent to users who have not completed the survey. The email is sent 7 and 14 days after the initial survey is sent out, at the same time.

Domain verification email

When verifying a domain, you will choose who gets this email by inputting the email address it is sent to. That recipient will get this email in order to verify the organization's domain.