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Send CyberPilot emails from your own domain

Use your own email provider to control how system emails are sent.

By default, CyberPilot system emails are sent from notify@app.cyberpilot.io. You can set them up to be sent from your own domain instead.

System emails are the emails the platform sends to your users and admins, such as invitations, reminders and notifications.

This setup does not apply to phishing simulations. Phishing simulation emails are sent separately and always use the simulation domains chosen in the platform. Setting up a custom domain or SMTP server here won't change the sender of your phishing simulations.

 

 

If you want to use your own domain, you can either

  • Have CyberPilot configure your domain in our SMTP provider (Mailgun), or
  • Set up a custom SMTP configuration with your email provider

 

 

Have CyberPilot configure your domain in our SMTP provider (Mailgun)

How it works

Setting this up is a shared process:

  • You tell us the Sender Name and Sender email you want the emails to have as sender
  • We configure that domain in our SMTP provider
  • We send you some DNS settings you need to configure for that domain

What you need to prepare

Before contacting CyberPilot, make sure you have:

  • Sender name
  • Sender email
  • Access to and knowledge about configuring the DNS records for the domain you want to send from
CyberPilot connects with SMTP AUTH on port 587 using STARTTLS. Port 465 is not supported. Include the port in the SMTP host, for example email-smtp.<region>.amazonaws.com:587.

 

 

Set up a custom SMTP configuration with your email provider

How it works

Setting this up is a shared process:

  • You prepare your email server and domain
  • You send the required details to your Customer Success Manager at CyberPilot
  • CyberPilot completes the configuration

What you need to prepare

Before contacting CyberPilot, make sure you have:

  • Sender name
  • Sender email
  • SMTP host
  • SMTP port
  • Username
  • Password

Additional setup

To improve email delivery, you may also need to:

  • Whitelist the sending IP: 109.71.56.26
  • Add this SPF record to your domain:
v=spf1 ip4:109.71.56.26 -all

 

 

Important limitations

Email delivery depends on your email provider.

For example, some Microsoft 365 setups may:

  • Allow emails to internal users only
  • Block emails to external recipients

CyberPilot will test the setup after configuration to ensure emails can be sent to both internal and external recipients.

If external emails cannot be delivered, this is caused by your email provider - not CyberPilot.

Note: If you are using Microsoft 365 (Entra ID), additional configuration may be required.
Some setups may restrict sending to external recipients or limit sending capacity. For guidance on how to configure this, see this page.

 

Need help?

Send the required information to your Customer Success Manager or support@cyberpilot.io, and they will complete the setup.