Who should run and manage your training?

It’s important to consider who should run your awareness and phishing training. While our product saves you time compared to doing your own training, the best results come when you go the extra mile and invest some time and effort in it. 

Normally we see 2 people involved in the training.   

  • A motivator and long-term owner of the training. Active both in the onboarding phase and drives the training efforts afterwards 
  • A tech-savvy person. Often active during the onboarding phase. 

Owner of the training 

Who should then own your training once the setup is done? 

Ideally, the person in charge of training at your company should be someone who is willing to set aside a small amount of time for training every now and then.

We see the best results when the owner/person responsible for the training has regular meetings with their dedicated Customer Success Manager at CyberPilot to discuss how to make the training successful for your company.

The tasks for the owner could be: 

  • Communicating the importance of the training internally
  • Keeping an eye on course completion – who actually completes the courses and who doesn’t 
  • Following up with learners who have not completed courses as planned
  • Making sure new employees are onboarded 
  • Receiving feedback from colleagues
  • Enrolling users to courses  (we help you build a course plan suited your company's wishes in regards to frequency and subject matter).
  • Selecting which phishing campaigns to run

It's not a job that takes up a lot of time, but to truly make a difference in how security is handled at your company, it's important the person responsible is ready for these tasks. 

The tech-savvy person 

The reason why it is a good idea to have a tech-savvy person involved is that phishing setups, AD Integration, and Single Sign-On functionality requires a bit of technical setup to make sure everything works smoothly. For instance, whitelisting needs to be done to ensure our simulated phishing e-mails reach the right recipients. Likewise, Single Sign-On functionality requires setting up your Azure AD to communicate with our platform.  

In some cases, the tech-savvy person may not be the same person who keeps an eye on the training progress once the employees begin taking the courses, hence we often see both a tech-savvy person and a person responsible for the training being involved from the get-go. 

If you have any questions about the roles and why they’re important, let us know, and will be happy to elaborate. 


Got a question?

Contact us at support@cyberpilot.io